Q: How can I book an appointment?
The easiest way is to book online, but you can also text us at 412-510-3620 or DM us on Instagram @wildrose.hairstudio. Please allow up to 2 business days for a response.

Q: How far in advance should I book?
Most appointments fill up 3–5 weeks ahead, especially for longer services. If you don’t see the time you’re hoping for, reach out and we’ll do our best to fit you in.

Q: Do I need a consultation?
Not for haircuts or color (though we’re always happy to give you a quote if you’d like one). A consultation is required before booking extensions since every install is customized.

Q: How long do extensions last?
With proper care, extension hair lasts about 9–12 months. You’ll need maintenance appointments every 6–8 weeks for reinstalls to keep them looking seamless.

Q: Will extensions damage my hair?
Not when they’re installed and cared for correctly. That’s why we work with Harper Ellis – their methods are designed to be the safest for your scalp and natural hair. Damage usually happens with improper installs or skipping maintenance, which is why professional care and at-home upkeep are so important.

Q: How much do extensions cost?
It’s completely customized to your hair and your goals, but most extension packages range from $680–$2,500. A non-refundable deposit is required to reserve your appointment, and it’s applied to your total.

Q: What’s a “lived-in color” service?
Lived-in means your hair is going to look amazing not just the day you leave the salon, but for months afterward. Longevity is important to us because it’s sustainable — fewer touch-ups, less waste, and healthier hair overall. That said, we’re here for your goals too, so if you love covering those greys every 4 weeks, we’ve got you.

Q: Do you offer color corrections?
Yes, but with honesty first. The health of your hair is our top priority, so we’ll always be real with you about what’s possible and what isn’t. We’re highly educated in the most up-to-date techniques (and love the old school ones too), but we won’t set unrealistic expectations. If you think you might need a correction, please reach out. And don’t stress — touching up highlights or going blonde-to-dark doesn’t count as a correction.

Q: Can I book a haircut with my color service?
Yes — in fact, a haircut is included with your color service. If you don’t need one, we’ll adjust the price, but trimming regularly is always best for keeping your hair healthy.

Q: What products do you use for color?
We use Davines and Goldwell color — both high-performance and sustainable, so you get results that look luxe and care for your hair.

Q: What is a dry cut and why do you do it? Nobody wears their hair soaking wet and poker straight, so why cut it that way? Hair can stretch up to five times its length when wet — which is why it’s easy to end up with more cut off than you expected. Dry cutting lets us see your hair in its natural state, including cowlicks and movement, so your layers fall where they should.

It’s also a game-changer if haircuts stress you out. You’ll see the shape as it’s happening, so there are no surprises. Dry cuts are accessible, sensory-friendly, and perfect when you’re in a rush and just want a quick, polished refresh.

Q: Do you offer haircuts for curly hair?
Yes! Shanna is our curly specialist, but everyone has curly training and your curls of all type are safe with us! Shanna has training in multiple curl-focused methods, like DevaCurl, Ouidad, and Curl Cult but we don’t subscribe to one specific technique. We believe you should wear your curls in a way that is sustainable for your hair, lifestyle & goals.

Q: Do you provide services for kids?
We offer kids’ appointments only to existing salon clients & these cannot be booked online. If a child isn’t in the mood or isn’t cooperating, we’ll happily reschedule to keep the experience safe and positive for them, our stylists & other guests.

Q: What does it mean that you’re a Green Circle Salon?
Being a Green Circle Salon means we recycle up to 95% of our beauty waste - everything from foils and color tubes to hair clippings. Instead of ending up in a landfill, these materials are repurposed responsibly, helping us reduce our footprint and keep our salon as eco-conscious as possible. Keep an eye our for our spring and fall recycling event!

Q: Which products do you use, and are they safe/sustainable?
We use Davines retail, backbar and color! An Italian, family-owned certified B Corp(since 2016)brand, committed to sustainability and performance. Every product is designed, formulated & manufactured in Parma, Italy with high-quality ingredients & eco-friendly packaging.

Davines believes in “sustainable beauty” - the idea that caring for yourself and caring for the planet go hand in hand. They never test on animals and they’re part of a global movement working toward a more inclusive, sustainable future.

Q: Do you sell the products you use in the salon?
Yes - we carry a curated selection of retail products like Davines and Cult & King, so you can take home the same products we trust and use behind the chair. Shopping through us guarantees you’re getting authentic products while also supporting our small business.

Q: What’s your cancellation and no-show policy?
We kindly ask for at least 36 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made between 36 and 2 hours of your appointment are subject to a 50% charge of the scheduled service. Cancellations within 2 hours or no-shows are charged 100%. A deposit, when applicable, will be applied toward any fee, and the balance is charged to the card on file.

Q: Do you require deposits for certain services?
Yes. Extension services and if you have more than 2 late cancellations or no shows require a non-refundable deposit to secure your appointment. The deposit goes toward your total and ensures we can hold time and hair specifically for you.

Q: What happens if I’m late to my appointment?
If you arrive more than 15 minutes late, we may need to adjust your service or, in some cases, reschedule. Depending on timing, a late arrival may also be considered a no-show. We always do our best to accommodate you, but keeping on time allows us to respect every guest’s experience and achieving your hair goals.

Q: What if I’m not happy with my hair - do you offer refunds or adjustments?
Because our time and products are reserved just for you, we do not offer refunds. What we do offer is a solution: if something feels off with your color or cut, let us know within 2 weeks and we’ll schedule a complimentary adjustment to get it right.

If you change your mind about the look, or decide the color simply isn’t what you want on you, that will be booked & charged as a new service. We always recommend bringing an inspiration photo! Our goal is always to make sure you love your hair while also respecting the time, artistry, and product that goes into every appointment.

Q: Can I return or exchange products?
We’re happy to exchange unopened retail products within 14 days of purchase. Extension hair and special orders are final sale, as they’re custom-ordered just for you.

Q: Do you photograph or film clients in the salon?
We love showcasing our work and celebrating our guests on social media. By booking, you’re giving us permission to take photos or videos of your hair. Of course, if you’d rather not be photographed, just let us know - we’ll always respect your wishes.

Q: What forms of payment do you accept?
We accept cash and all major credit or debit cards for services and retail.

Q: Is gratuity included in service prices?
No, gratuity isn’t included in our pricing. If you’d like to leave a tip, we offer Phorest Tipping so you can easily add it to your card, or you’re always welcome to tip in cash. Tips are never expected, but always appreciated.

Q: Do you sell gift cards?
Yes! Gift cards are available in any amount and can be purchased in the salon or online. They can be used toward services or retail products, making them the perfect way to share the Wild Rose experience.

Q: Where are you located, and is parking available nearby?
We’re in Upper Lawrenceville, near Pusadee’s Garden and the Albion Apartments. Street parking is available in the neighborhood.

Q: Do you accept new clients?
Yes! We’re always excited to welcome new guests to Wild Rose.

Q: Do you provide services for kids?
We offer kids’ appointments only to existing salon clients & these cannot be booked online. If a child isn’t in the mood or isn’t cooperating, we’ll happily reschedule to keep the experience safe and positive for them, our stylists & other guests.

Q: Can I bring a friend or family member with me to my appointment?
Of course - we love when you bring a support person along. We have additional seating available so they can relax while you get pampered.

Q: Do you offer bridal or on-location services?
Yes, but only for current salon clients so we can provide the best experience. We recommend inquiring at least 6 months in advance, though please note we may not be able to accommodate.

Q: How should I care for my hair at home after my appointment?
We always recommend using a color-safe shampoo that’s best suited for your hair type. Your stylist will guide you to the right one so your hair stays healthy and your color lasts longer.Q: What products do you recommend for maintaining extensions or color?
For color and extensions, we suggest Davines shampoos and conditioners tailored to your hair type. For extensions, we also love Hera Hair Goddess. Avoid anything labeled as repair, bond builder, or protein-based - these will actually break down your extensions rather quickly.

Q: How soon should I book my next appointment?
It’s completely up to you, but most services look their best when maintained every 6–8 weeks. Extensions may require more regular maintenance depending on your method.

Q: What products do you recommend for healthy hair?
We love Davines for everyday care – for so many reasons. It’s sustainable, high-performance, allergy-friendly, extension-safe, and gentle on both your hair and scalp. Your stylist will always customize a routine for your needs, and you’re welcome to reach out anytime with questions.

Q: Do you have recommendations for hair loss or thinning?
Yes - and you’re not alone. Many guests experience thinning or shedding, and we focus on scalp health first since healthy growth starts there. Depending on your needs, we may recommend the Davines Energizing line, an A Jolie water filter, or even extensions for added fullness that won’t compromise your natural hair. We also work with trusted experts who can provide medical insight if needed, and we’ll always be honest about what probably isn’t helping.

Q: Can I buy products directly from the salon?
Absolutely. We carry Davines, Cult & King, and other stylist-approved essentials right in the salon, plus online shopping if you’d rather order from home. Buying through us guarantees authentic products and supports a small business. While we may support brands we don’t carry, we always urge you to purchase from trusted sources (like their official site, Sephora, or Ulta) - but never Amazon, TJ Maxx or similar discount places.